Verify the app your customers will actually use
Ask for the official app listing and publisher, supported operating systems, account setup process and available languages in the destination. Confirm the model appears in the app's pairing flow.
Do not assume that all products in a smart collection share one app or support the same country. Sensor-operated and basic circulating products may not have app control at all.
- Demonstrate pairing, reset and transfer to a new owner.
- Ask whether core functions require an account or subscription.
- Confirm who supports pairing problems and destination-specific app issues.
Separate local functions from cloud functions
CH-IAF003 and CH-IAF007 describe scheduled feeding without a network connection and battery backup in the catalogue. Those statements do not confirm that remote control or camera viewing works offline.
Ask the supplier to demonstrate network-loss and power-loss behaviour according to the operating instructions. Record which schedules, notifications and remote functions remain available, and how the device recovers after reconnection.
Agree on updates, camera access and service continuity
Request the firmware-update process, supported service period and contact for security or reliability issues. Ask what happens if the app, cloud service or device model is discontinued.
For a camera-equipped version, clarify access sharing, account deletion, recording location and any ongoing fees. These are questions to resolve with the actual app provider; the product catalogue does not establish the provider's privacy or storage terms.
- Record hardware, firmware and app versions with the approved sample.
- Confirm the availability of updates and the remedy if a service changes.
- Recheck the app and firmware when approving a later production batch.
Build a specific inquiry
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