
| Part group | Record for each selected version | Ask the supplier |
|---|---|---|
| Assembly hardware | Part code, drawing, dimensions and quantity per unit | Can an identified missing part be supplied separately, and on what terms? |
| Scratching surface | Insert dimensions, attachment method and model compatibility | Is it removable, and is a replacement item actually available? |
| Capsule, panel or tabletop | Version, finish, fixing points and protective packing | Can this component be ordered individually? What are its price and lead time? |
| Castors or hinges, where fitted | Exact mounting detail and any left/right or brake distinction | Is a compatible replacement documented? Is adjustment guidance included? |
1. Give every version its own parts identity
A product name is not a complete replacement reference. NAV-F006 / M1067, the Floating Cat Side Table, is offered with a scratching-pad top or a transparent resting capsule. NAV-F107 / M1086, the Capsule Cat Den Side Table, has basic and capsule versions. A part requested for the wrong version may not match the opening or fixing points.
Build a short record linking your retail SKU to the NAVORIQ reference, supplier model, chosen configuration, finish and approved sample. Add a revision date to the component list and assembly instructions. Ask to be notified before a component or fitting changes; do not assume that parts from an earlier shipment will fit a later one.
2. Test the instructions with a first-time assembler
Ask a colleague who has not seen the product assembled to open the sample carton and follow only the supplied instructions. This is a usability review, not a substitute for product safety testing. Record where they stop, which illustrations are unclear and whether any hardware can be confused with another part.
Compare the physical contents with the packing list before assembly. Check that panel labels, hardware-bag labels and manual references agree. Photograph any ambiguous step and ask for a corrected document before approving the order. If assembly time matters to your retail offer, measure the sample exercise; do not invent a time from the number of panels.
- Confirm which tools are supplied and which the assembler must provide.
- Check that orientation, tightening order and any warnings are clear for the selected version.
- Request instructions in the languages your retail channel needs, and have translations reviewed before use.
- Keep the approved PDF with its revision date; a QR link should lead to that model's instructions, not a generic catalogue.
3. Treat a scratching insert as a separate buying decision
The Mini Scratch Side Table, NAV-F009 / M1060, includes a dedicated scratching pad. That feature alone does not establish that the pad is removable, sold separately or interchangeable with another model. Ask for its dimensions and attachment details, then request a sample of the proposed replacement if one is available.
If your range includes litter box furniture, apply the same discipline to doors, hinges and internal panels. Identify which components can be accessed and replaced without damaging the body. Do not advertise a product as repairable or promise replacement inserts until the supply arrangement and fitting method have been confirmed.
4. Separate missing parts, transport damage and normal wear
These situations need different evidence and may have different commercial terms. A missing hardware bag concerns the packed contents; a cracked panel may require carton and delivery-condition photographs; a worn scratching pad concerns use over time. Agree the reporting route and the information needed for each case.
Ask who assesses the claim, whether an approved case receives a part, credit or another remedy, and who pays for packing and onward freight. Record the reporting period, response target and any warranty terms in writing. This article does not establish a warranty period or free replacement policy for NAVORIQ products.
- Use one case reference with the order number, model, configuration and affected part code.
- Collect a clear part photograph, the relevant manual step and carton or batch identification where available.
- For damaged parts, retain appropriate packaging photographs and follow the agreed inspection process.
- Ask for an approved replacement specification rather than improvising a substitute for a load-bearing or securing component.
5. Quote starter spares separately from the furniture
For a first cat furniture wholesale order, ask whether a small, clearly labelled service-parts pack can travel with the shipment. Keep it separate on the quotation, with the part numbers, quantities, unit prices and packing details. There is no universal spare-parts percentage: a useful starting quantity depends on the chosen designs, supplier availability and your support experience.
A hardware pack and a bulky finished panel have different storage and shipping implications. Ask whether later replenishment requires a minimum quantity, a production run or a different lead time. Keep consumable inserts separate from warranty stock so a paid accessory sale is not confused with an approved claim.
6. Use a part number, not just a photograph
A practical reference comes from established furniture support systems: IKEA Australia's spare-parts page directs customers to find the part number in the assembly manual. IKEA Canada separates small assembly parts from larger furniture parts. These are examples of service organisation, not NAVORIQ service commitments or evidence of a relationship with IKEA.
For your own range, the useful lesson is straightforward: make the part identifiable before a problem occurs. Keep a labelled component diagram beside the approved sample record. Your customer-service team should be able to identify a part without guessing from a lifestyle photograph.
7. Send a brief that your supplier can answer
Use this starting brief: "We are a [retailer/importer/distributor] supplying [country and sales channel]. We are reviewing [NAVORIQ reference, supplier model, version and finish] for an estimated order of [quantity]. Please provide the current assembly manual, labelled parts list, packing list and sample terms. Confirm which components can be ordered separately, their prices, minimum quantities and replenishment lead times. Please also propose the process and commercial terms for missing or damaged parts."
NAVORIQ supplies overseas business buyers on a wholesale basis. Send your company type, destination, selected models and estimated quantities so the current product configuration and available support options can be checked for your inquiry.
Records used in this guide
- NAV-F009 / M1060 — Mini Scratch Side Table
- NAV-F006 / M1067 — Floating Cat Side Table
- NAV-F107 / M1086 — Capsule Cat Den Side Table
- IKEA Australia — identifying assembly spare parts (checked 7 October 2026)
- IKEA Canada — small and larger spare parts (checked 7 October 2026)
Product values come from the linked catalogue records. They are not independent test results; confirm the current supplied version before ordering.
Build a specific inquiry
Start with explore wooden cat furniture for your wholesale range. Share the product references, destination and estimated quantities so we can confirm the remaining details.
Prepare your inquiry ↗